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Today on Saturday November 19, 2017 I had a 330 appointment to get an oil change. I arrived at 317 and the man stated that they were running behind do to a drunk driver hitting the back two bays and one bay was already out of service. I asked how much and he said he would go check. When he came back he said 2 hours. I would be the next bay since I had an appointment but the 1 o'clock oil change still hadn't gone in.

I asked him if they knew they would be running behind and he said no. I told him that if the 1 o'clock hadn't gone in yet, why didn't you call to let me know.

Well ya I guess we could of.

Very bad customer service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Tread Quarters Cons: Not very respectful with customers time.

Location: 2336 Virginia Beach Blvd, Virginia Beach, VA 23454, USA

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Guest

You got to give the store some credit they were still working even though a drunk driver drove in to the bays and damaged lifts. I hope no one was hurt.

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