Tread Quarters - Pissed customer
New Reviewer
2 comments
Caught a screw in my tire. No problem right?
There was my neighborhood Tread Quarters dead ahead, just to the right. The desk clerk assessed the situation, and said it would be a bit of a wait for the repair, but never mentioned that I could get in quicker if I had made an appointment. Three hours later, two cars were pulled back even though I was there hours before them. You can see where I am going with this.
I ask the one gentleman what time was hid appointment, he told me that he had just made it. My problem was< why wasn't afforded the opportunity to make an appointment.
This was very poor communication with the customer (me), which resulted in a lot of time wasted. The staff there could not care lees about my long wait, but had the audacity to attempt to tall a racist joke.
There was my neighborhood Tread Quarters dead ahead, just to the right. The desk clerk assessed the situation, and said it would be a bit of a wait for the repair, but never mentioned that I could get in quicker if I had made an appointment. Three hours later, two cars were pulled back even though I was there hours before them. You can see where I am going with this.
I ask the one gentleman what time was hid appointment, he told me that he had just made it. My problem was< why wasn't afforded the opportunity to make an appointment.
This was very poor communication with the customer (me), which resulted in a lot of time wasted. The staff there could not care lees about my long wait, but had the audacity to attempt to tall a racist joke.
Reason of review: Poor customer service.
Monetary Loss: $30.
Preferred solution: Let the company propose a solution.
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Comments
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If you literally just pulled into the shop, what does an appointment have to do with anything? They have to take care of the customers that were there first and the people who made an predetermined appointment first.
So yes, it might take awhile to get you in. You just sound bitter that they didn't just drop everything they were doing in order to blow everyone elaetoff and help you.
What's an "attempt to tall a racist joke" have to do with anything other than you are angry at them for not leaping into action to fix your tire and/or have a large chip on your shoulder? All you had to do after waiting awhile was to drive to another tire repair place and see if they could fix it for you pronto.
That's why a plug into the cigarette lighter socket small air compressor is a handy thing to have in the trunk. They are cheap, but come in handy once in awhile.